FAQ
Here you can find information or common questions related to store functions, including orders, shipping and expenses.We can ship to all countries except Russia and North Korea.
Sometimes depending on how remote shipping address is, we might have trouble delivering some orders, like those going to non-mainland US states and the Isle of Man.
However, if we are not able to fulfill your order, we will contact you to let you know, and we will refund your order.
We are closed for in-store shopping.
However, if you select the "pickup" option at checkout, you can come pick up your order anytime between 9AM and 5PM on weekdays (Moday-Friday, excluding holidays.)
Our address is 605 Beaverdale Road, Cambridge, Ontario, Canada.
If you are not sure we are open, you can give us a call at: (519) 838-7298
US customers do not have to pay duties and taxes for orders valued at less that USD$800. However, depending on which of our warehouses we ship your order from, we might have to charge sales tax at checkout.
Outside the US, we offer shipping options that include pre-paid duties and taxes for most countries around the world.
If you chose DHL as your shipping method, please look for a shipping confirmation email that will include your tracking number. You can track your package through DHL's website
You can reach out to customer support by using our live chat, or contacting us by email here.
No - and for multiple reasons including safety, copyright laws, among others.
Occasionally we will run limited time offers in our "Special Offers" section. This means that they will only be around until we run out of them. To guarantee your item, please purchase it as soon as possible
You can contact us at support@hacksmithretail.com for any inquiries.
