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NOTICE: Support ticket volume is currently high, and our team is working as quickly as possible to respond to everyone.
Support Notice
Support ticket volume is currently high, and our team is working as quickly as possible to respond to everyone.
You can use our chatbot on the bottom right to help answer any questions, or visit our support page to read our FAQs.
But to help us assist you efficiently, please keep the following in mind when reaching out:
- Submit only one ticket: Sending multiple tickets about the same issue can slow down our response time, and duplicate tickets may be flagged as spam. One clear ticket ensures your request is addressed as quickly as possible.
- Review the FAQ before submitting: Many common questions are already answered in our FAQ. Reviewing it first could save you time and help you find an immediate solution without waiting for a response.
- Provide detailed information: Include all relevant details, such as account info, screenshots, error messages, and steps you’ve already tried. The more information you provide, the easier it is for our support team to understand the issue and resolve it faster.
Thank you for your patience and cooperation. We appreciate your help in making the support process smooth for everyone. If your inquiry is related to the Smith Blade, please read the following FAQ:
Free Shipping on orders over $100 USD/$130 CAD*
*Applicable to shipping addresses located in the US and Canada on orders that contain $100 USD or $130 CAD of Hacksmith products before tax, not including Kickstarter crowdfunding products.
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